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Refund Policy

Learn about our comprehensive return policy for business purchases and bulk orders on Tradex UAE platform.

At Tradex UAE, we understand that products may not always meet your expectations or business requirements. Our return policy is designed to provide flexibility while maintaining fair business practices for both buyers and suppliers in our commercial marketplace.

  1. Return Conditions
  2. Return Process
  3. Non-Returnable Products
  4. Refund Information
  5. Return Shipping Costs
  6. Questions About Returns?
  1. Return Conditions
  • Products must be returned within 14 days of delivery for most items
  • Products must be in original condition, unused, and in original packaging
  • All original tags, labels, and documentation must be included
  • Products must show no signs of use, damage, or modification
  • Proof of purchase (order number or invoice) is required for all returns
  1. Return Process

Step 1: Contact Us

Contact our customer support team within the return period to initiate the return process. Provide your order number and reason for return.

Step 2: Return Authorization

We will review your request and provide a Return Merchandise Authorization (RMA) number if approved. This number is required for all returns.

Step 3: Packing and Shipping

Carefully pack the products in their original packaging and ship them to the return facility using the provided RMA number.

Step 4: Processing

Once we receive and inspect your return, we will process your refund or replacement within 5-7 business days.

  1. Non-Returnable Products
  • Customized or personalized products made to order
  • Perishable goods, food items, or products with expiration dates
  • Digital products, software licenses, or downloadable content
  • Products marked as 'final sale' or 'non-returnable'
  • Products damaged due to misuse, neglect, or normal wear and tear
  1. Refund Information

Processing Time

Refunds are processed within 5-7 business days after receiving and inspecting your return.

Refund Method

Refunds will be issued to the original payment method used for the purchase.

  1. Return Shipping Costs

Return shipping costs are generally the customer's responsibility unless the return is due to an error on our part (wrong item sent, defective product, etc.).

Note: We recommend using a trackable shipping service for returns to ensure safe delivery.

  1. Questions About Returns?

If you have any questions about our return policy or need assistance with a return, please contact our customer support team

Last Updated: April 22, 2025

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