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Tradex Privacy Policy

This Privacy Policy explains how Tradex ("we" or "us") collects, uses, stores, and protects your personal data when accessing or using our website, mobile application, and associated services ("Platform").

By using our Platform, you consent to the collection and use of information in accordance with this Privacy Policy and applicable laws in the United Arab Emirates.

Information We Collect
How We Use Your Information
Sharing Your Data
Data Storage and Security
Cookies and Tracking Technologies
Your Rights
Third-Party Links
Changes to This Policy
Contact Us

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, delivery address, billing address, and payment method details.
Technical Information: IP address, browser type, device information, and access logs.
Usage Data: Pages visited, clicks, time spent on site, and browsing patterns.
Transaction Information: Orders placed, items purchased, and payment confirmations.

How We Use Your Information

We use your data for the following purposes:

To process and fulfill orders
To provide customer service
To manage your user account
To communicate order updates or promotions
To improve platform performance and user experience
To comply with legal obligations

Sharing Your Data

We may share your information with:

Authorized Delivery Partners: To deliver your order
Payment Gateways: To securely process your payments
Analytics and Marketing Tools: To help us understand usage patterns and improve the platform
Legal Authorities: If required by UAE law or for legal proceedings
Your data will not be sold or rented to third parties for commercial gain.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, including remembering preferences and analyzing site traffic. You may choose to disable cookies via your browser settings, although this may affect platform functionality.

Your Rights

You have the right to:

Request access to your personal data
Correct or update inaccurate information
Request deletion of your account
Withdraw consent where applicable
To exercise any of these rights, please contact us at support@gotradex.ae

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Policy.

If you have any questions or concerns about this Privacy Policy, please contact: support@gotradex.ae

Last Updated: April 22, 2025